Medford & Grants Pass Auto Repair

5
Medford

Work was done in a timely manner. The vehicle was left clean. Communication was clear and the shuttle service is great.

5
Medford

They do a thorough job, quickly and with a very reasonable price. They even rotated my tires without charge since I was going to be heading to another place for a free rotation. They also gave me a creamscicle for national creamscicle day.

Thanks Jill, We try to have alittle fun while doing a great job for our clients. I'm glad it shows.

- Medford
5
Medford

I had a great experience at the Medford location.They were helpful and fixed the funny noise in my car without trying to sell me more then I needed.I will definitely be going back for all my maintinence needs.

Thanks, Daya. We will always tell what we think you car Needs, without Selling you more. And Not pressuring you either.

- Medford
5
Medford

I have worked for Kelly's for 9 months and unfortunately i am leaving as i'm moving out of state, I wanted to share an insider's view of Kelly's Automotive. When i first came to work here i was blown away by the caring attitude the team has, I know that car trouble can be stressful and expensive but with the team at Kelly's i guarantee you will have the least troublesome repair you've ever had. The team of front is always upfront and honest right out of the gate, and one huge thing to me is that when a mistake is made and as we are all human mistakes do happen, Kelly's always steps up to the plate and does right by the customer, never have i seen the team not stand behind their work, it's done right the first time. if ever it's not or something gets missed they are always happy to go the extra mile in taking care of that problem. They care about their customers, and they are a bright shining light in the dark world of auto repair. When i started Dave (the owner) told me he wanted to run a shop that if my mom was in town and i wasn't i would be comfortable sending her here and not worry about calling to check on stuff or make sure she's not getting screwed, and i'm proud to say that is the kind of business Kelly's runs. I would not hesitate to send my friends and family's cars here . There is no one who runs a repair shop with more integrity than these people. Take your car in to them you won't regret it. Top notch service, honesty and integrity are what set Kelly's apart from the competition. I trusted them and i encourage you to trust them as well.

Thanks Andrew, You have been a Great part of our caring staff! We will miss You! Good luck to you and your family on your move! -- Dave & Lisa Kelly

- Medford
5
Medford

We had work done on both our pickups. We asked them to call us if they found anything else other than what we had authorized. They called and explained what they had found, and recommended what needed to be done. They had our vehicles done before the time estimated. They provided free shuttle service and were very friendly on the phone. We would recommend them to everyone. Great place to take your vehicles!

5
Grants Pass

Kellys was recommended to me years ago by a friend. I'd had some trouble with a car and getting it repaired, so I was really looking for someone who was honest and wouldn't take advantage. That was over ten years ago, and I'd recommend Kellys to anyone. I take my car there to be serviced and I'm always grateful for them letting me know about any potential problems. It sure beats finding out about problems while sitting on the side of the road. I always feel confident with them. They've got a great staff (thank you Curtis), a nice waiting room and and work you can trust. They go beyond the norm and the five stars.

1
Medford

Seemed like nice people, very friendly and helpful, but apparently not the most trustworthy . My brake flush included their free 52 point inspection: report said my wipers/washer were “inspected and good at this time” and the washer fluid was topped off. Hmm. It was bone dry and the washer hasn't worked in over two years. Also said the air cabin filter was “not applicable” because my car doesn’t take one. Hmm. I googled that, went to the dealers, bought the filter and changed it myself(thank you, YouTube!). There were a few other things supposedly checked and “ok” that I know weren’t, tho they did say my transmission fluid “ was marginal” and needed changing. Hmm. According to my owners manual and google, my particular car should be good for another 40,000 miles. I did call to ask them about these discrepancies and the guy kinda laughed and said he’d transfer me to the general manager, but somehow I was disconnected. They had my name and number but didn't call back, so I think that answers my question. Guess I’ll keep looking for an honest mechanic!

5
Medford

We are so grateful to Kelly's Auto Repair for fitting us in and finding out why our "check engine light" had come on while we were heading home to Oakland, CA. We were afraid to continue into the Sacramento Valley not knowing what was going on with our old Subaru. They responded with kindness and courtesy and took care of us quickly--and at no charge! I can't recommend them enough!

5
Medford

Always on time for my service. And I’m always amazed how thorough they are. Can’t say enough good things about Kelly’s.

Thanks Melanie, Our staff works hard to take care of our clients. Glad it shows!

- Medford
5
Medford

First timer at Kelly's. We had a great experience! Smooth from start to finish. Great pricing! Awesome communication! Very helpful with shuttle rides. We will definitely rely on Kelly's again!

Thanks for letting us take care of your Tahoe's A/C and Services!

- Medford
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