Medford & Grants Pass Auto Repair

5
Medford

We have used Kelly's 3 times for two cars, and each time was a pleasure. Honest, quality work, reasonable rates, and exemplary customer service. They have earned our lifetime patronage.

Thank-You Scott, I'm glad you were Pleased. We aim for longterm Relationships with our customers, we look forward to seeing you again in the future.

- Medford
5
Medford

Great customer service and amazing shuttle service!

5
Medford

Absolutely amazing service! Very honest and fixed my vehicle in one day. Highly recommend Kelly’s Automotive!

Thanks Julia, Glad we could earn your Trust

- Medford
5
Medford

Friendly, great communication and follow through , reasonable.

2
Medford

I am very disappointed by my experience with Kelly's Automotive. After being asked to drop off my car at 8AM it wasn't even begun to be worked on until late afternoon. The complimentary loaner car was filthy, smelly and had a check engine light on. When they finally called with the results of the diagnostic check at nearly 10AM the following day, I was told my brakes were dangerously bad and needed a lot of work. (Only to find out there's nothing actually wrong with them.) All this to have the instrument panel lightbulbs replaced. The people in the office are very nice but I will not be returning.

We're sorry that you didn't experience our usually great service, and that our loaner was left dirty. We try to continually improve.

- Medford
5
Medford

I came out of work to all of my coolant on the ground due to a crack in my radiator. Kelly's Automotive got me in the next morning and had tge job done same day. Plus they gave me a ride to and from work! I have a new mechanic😊

Thanks Sharon, Glad we could earn your business, Thanks for the nice review!

- Medford
5
Medford

Always so accommodating and kind!

Thanks for the kind review, We do have a caring staff, I'm glad it shows!

- Medford
5
Medford

This is my "go to" auto repair shop. Number 1.

Thanks Bruce !

- Medford
5
Medford

I was very impressed with Kelly’s Automotive. Jeff, who I spoke with on numerous occasions, was very friendly and professional throughout the whole experience (ask for Jeff!) I also really liked that they text you a detailed update on what they found, what they recommend as maintenance, etc with pictures straight to your phone! This was really nice not only because it was thorough, but because I was at work and it was easier to review than receiving an initial phone call. Then of course they called to see what I would like to have done, gave me the pricing, and arranged for a shuttle service to pick me up after work and take me to the shop to pick up my car. Overall, great experience with Kelly’s. I’ll be using them for all my future car maintenance.

Thanks, Kelley. Jeff is Great, along with the rest of the staff! I'm glad you like our digital inspections with pictures. This helps us show you what We are seeing, just like You were there to see it too. And we try to not bother you, while getting you the info you need. Thanks for your trust and your business!

- Medford
5
Medford

Quick and efficient. Good value. I really enjoyed my Cool Air Conditioning this week with the heat!

Thanks Rena, Glad we could help you "keep your cool"!

- Medford
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