They got me in on the same day I asked for an appointment. I was quite tired and found a very comfortable recliner in the customer waiting room. They did the LOF job, charged me on $39.95, showed me the written results of their 28 (?) point safety survey, and got me out in about 90 minutes. I've been going here for several years, and am very happy to continue. They are personal, they've provided rides home (and picked me up on a number of occasions). They've loaned me a car once. What else could I ask for. They are honest auto service people.