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Medford & Grants Pass Auto Repair

5
Medford

Kelly's made this whole process painless. And while I was out of town they held my car at their place until I got back to the airport. Car sounds great. I thought I needed both front hubs replaced and instead of just doing it they checked found I only needed one and called me about it. It is a stand up shop!

Thanks Daniel. We do our best to make as easy as possible.

- Medford
5
Medford

AMAZING! The worst fear of a road trip is your car breaking down, and that's what mine did last week. Greg was able to make room for me and got my car done the same day! Everyone is extremely nice, they have a van to shuttle you back to your home (or hotel). If you get stuck in Medford while traveling, give them a call!

Glad we could help get you back on the road. Thanks for the nice review !

- Medford
5
Medford

Kelly's Automotive has friendly people at the service desk. They fit us into the schedule quickly and had our car finished at the end of the same day. The shuttle service was also really helpful.

Thanks! We service Your vehicle , but take care of you!

- Medford
5
Medford

I broke down with a rental van. Got set up with kelly's. I had to wait for my battery since it wasn't in stock. I didn't mind. The guys were super friendly and apologetic for making me wait. I'm from maui...just passing thru. These guys showed true aloha spirit. Mahalo!

Glad we could take care of you.

- Medford
5
Grants Pass

After purchasing a very old (2006) PT Cruiser that had a preponderance of (unseen) mechanical issues, the Cruiser has been in frequently for repairs. Kelly's has exceeded expectations with every service performed. Work was completed in a very prompt time. At times the final bill was less than the up-front estimate, and they put in a lot of time and effort to locate hard-to-come-by parts for this old car. Their employees have top-notch customer service skills, making it a pleasure doing business with them. In addition, we've always been apprised of the status of repairs while waiting for parts, etc.

5
Medford

Wow!

5
Grants Pass

David was the best. He explained and diagnosed my engine problem immediately.

2
Medford

Great customer service but I was very disappointed in their repairs. Had a squeaky belt and paid 750 to have it replaced only to have it squeak again a few months down the road. Sooo, I took it back for repair again (obviously not a belt issue) but then after repair it squeaks again. Im into this for 1200+ and they're not getting a third time from me. I mean who cant fix a squeaky belt, pulley or alignment? Maybe they just spray grease on it and send me down the road....

We Attempted to check into this job, But are not showing you in either shop system as a customer. Please contact the shop so we can figure this out. If it was our shop we want to remedy this issue.

- Medford
5
Medford

Professional and trustworthy...helped with a shuttle ride too!

Thanks for the nice review !

- Medford
5
Medford

I had a very pleasant experience with Kelly's. They provided a ride home while they worked on a tune up for my car. Seems to be quality work so far, and the price was reasonable. Friendly staff.

Thanks John, We are Very glad You were pleased.

- Medford
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