I usually try to arrive earlier than the appointment. On 1/5/19 this was the case, because I hoped the job would get done within 3 or 4 hours. Sure enough, even though they said it might take overnight, it was done between 8 am. and 11 a.m. when they called and said it was ready. They had to replace the two control arms on the front wheels. Our 2008 Honda Fit Sport will probably never have to have this job done again. Mileage is about 135,000 now, and we tend to use it less as time goes by, having another car as our primary vehicle. In this case, rather than someone taking me home (which they have done on numerous previous occasions) they gave me a loaner car, which did what I needed and gave me more freedom to get other things done which took a car to do them. I always think that I get good service at fair prices.